Policy on Pre-Sale Items via the GeoShop

The Geocaching Québec Association (hereinafter referred to as “AGQ”) occasionally conducts pre-sales of items via its GeoShop. This approach allows our customers to reserve an item that usually sells out quickly.

Please read this document carefully to familiarize yourself with our pre-sale practices through the GeoShop.

1 – General Provisions

1.1 – Scope of Policy Application

This policy applies only to pre-sale items via the AGQ GeoShop.

1.2 – Definitions

AGQ considers an item to be in pre-sale when its production is upcoming or only a small batch has been manufactured with the intention of producing a larger quantity.

AGQ considers an item to remain in pre-sale status until it has been physically received from the supplier by AGQ.

2 – Conditions for Purchasing a Pre-Sale Item

2.1 – Payment

All pre-sale items must be paid for in advance.

2.2 – Production Time Before Shipping

Typically, it takes about 4 to 6 weeks from the start date of the pre-sale for pre-sale items to be shipped.

AGQ does not guarantee that items will be produced and shipped within 4 to 6 weeks. Production issues may cause delays.

AGQ will inform customers of any delays that might prevent shipping within the expected timeframe.

2.3 – PayPal Claims

If a customer files a PayPal claim for not receiving a pre-sale item before AGQ has had the chance to ship it, the order will be immediately canceled and applicable funds refunded.

The customer will not receive the pre-sale item after the order cancellation and may be prohibited from making future purchases from AGQ’s GeoShop.

Filing a complaint will be regarded as a clear indication that the customer did not accept the terms of this Policy and, therefore, should not have placed the order.

2.4 – Order Cancellation

A customer may cancel a pre-sale order at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. and including their order number in the correspondence.

3 – Shipping Conditions for Pre-Sale Items

3.1 – Shipping Delay After Receipt

AGQ will ship orders containing pre-sale items within a reasonable timeframe after receiving the items from the supplier.

AGQ will notify customers when shipping of pre-sale items has begun.

Customers should allow adequate time for delivery. The 4 to 6 week period refers to production time and does not include shipping time to your address, which varies based on location.

3.2 – Mixed Orders

If a customer adds a pre-sale item to an order containing in-stock items, AGQ will hold the entire order until the pre-sale item is in stock and ready for shipment.

AGQ will not split mixed orders into separate shipments. Customers wishing to receive in-stock items earlier should place a separate order for the pre-sale item.

3.3 – Follow-Up Delay

AGQ will not respond to inquiries about pre-sale items before 6 weeks have passed since the pre-sale start date.

Customers are asked to wait at least 6 weeks before inquiring about their pre-sale order. Sending repeated emails requesting updates only slows down order processing for everyone.

AGQ reminds customers that when ordering custom items from our GeoShop that have not yet been manufactured, they are not ordering in-stock items. This means production delays may affect shipping times.

4 – Miscellaneous Provisions

4.1 – Communications

For questions regarding our Pre-Sale Policy via the GeoShop, please contact us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Alternatively, you can mail your inquiries to:

Geocaching Québec Association P.O. Box 1001, Desjardins Station Montreal, Québec H5B 1C1

5 – Review of the Pre-Sale Policy via the GeoShop